Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed. Fulfilling your order can take between 1-5 days, depending on order volume and seasonal order spikes.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International standard delivery usually takes about 12–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. If you need your order extra-fast, contact us at firstname.lastname@example.org and we'll get it sorted out.
All discount codes must be applied at time of checkout. You must hit "Apply" to see the updated order total. After you've placed your order, we cannot adjust any prices. Only one code can be used on a single purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.
PACKAGE SAFETY & LIABILITY
All shipped orders become the responsibility of the respective carrier. In the rare event that a package is lost, please contact the carrier specified in your tracking information to resolve any problems you might encounter.
TAXES & DUTIES
Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. Your card issuing bank determines the exact exchange rate that you will be charged, but it should match closely with the current rate. WhatCase? is not responsible for any price differences determined by your bank.